Shipping

Shipping

Weekdays: In-stock items ordered before 5:00 PM are delivered within 2 days.

Weekend: In-stock items are shipped the next business day (Monday).

Delivery will be within 2 days. We can supply many products from stock, but sometimes a product may be temporarily out of stock. Availability and stock status are always clearly indicated on the product pages.

Return preparation, original packaging and collection

These preparation and cooperation duties apply to every return, including withdrawal, incorrect delivery, transport damage, defects, warranty or conformity claims, and termination of the purchase agreement.

If the e-bike was delivered in a transport box, the complete original box, inserts and all original protective materials must be retained and reused for the return. The e-bike must be repacked in full, 100%, as closely as possible to the way it was received.

Before a collection is scheduled, the customer must provide, on request, clear photos of all sides of the e-bike, the mileage or display, all supplied parts, any damage and the fully closed and protected packaging. Collection is scheduled only after the photos show that the product is complete and safe for transport. A carrier may refuse unpackaged or insufficiently protected goods.

If the original box is missing, the customer must contact us before returning the product. For an ordinary withdrawal, the customer pays for suitable replacement packaging, additional handling and a further collection attempt. For a justified incorrect delivery, transport damage or lack of conformity, we pay the necessary transport and packaging costs; the customer must still make the e-bike accessible and follow reasonable, safe instructions. Documented extra costs caused by a missed appointment, refused access or inadequate preparation may be charged where legally permitted.

Return costs for withdrawal

  • Netherlands, e-bike in original transport box: €49.00
  • Netherlands, assembled e-bike: €69.00
  • Netherlands, return label for accessory or part: €6.95
  • Belgium, e-bike in original transport box: €79.00
  • Belgium, assembled e-bike: €149.00
  • Belgium, return label for accessory or part: €7.95
  • Germany, France, United Kingdom, Italy, Austria, Poland and Spain, e-bike in original transport box: €150.00
  • Accessories and parts outside the Netherlands and Belgium: the actual return-label rate, confirmed by us in advance
  • Additional handling for incorrect preparation: €25.00 plus only pre-agreed or documented additional costs